Safety is Washington State Ferries’ number one priority, and this includes the health and well-being of our passengers and employees. WSF is taking a number of steps to help stop the spread of the COVID-19 virus (coronavirus) and keep our facilities as safe as possible. Please read below for some information regarding travel and check back later as we will continue to provide updates as they are available.

What is WSF doing to limit the spread of COVID-19?

All common-touch areas on our ferries and terminals are being routinely cleaned, and workers are reminded to practice good hygiene. These are high touch public spaces, and it’s important for the public to also do your part to protect yourselves and others by practicing good hygiene and reconsider traveling if you are sick.

Are there any changes to the current schedule or travel restrictions due to COVID-19?

WSF has temporarily reduced service on several routes due to a significant decline in ridership. The service changes affect the following routes:

Along with extending the winter sailing schedule for all routes through April 25, these additional service changes ensure that we are providing an appropriate level of service based on passenger demand, crew availability, and state and federal guidelines for responding to the COVID-19 pandemic.

We are continuing to monitor our ridership and crewing levels every day to make sure we are providing as much service as possible. More changes may be needed for other routes if ridership or crewing availability significantly decreases. Passenger limits could also be imposed if social distancing on some sailings becomes too difficult while we keep our passengers’ and employees’ health and safety our top priority.

Customers will be notified in advance of any additional schedule or service changes, either through this website or via email alert. You can sign up for email alerts online.

What’s the best way to purchase tickets at this time?

To better protect our customers and employees against the spread of COVID-19, WSF encourages all customers to purchase their tickets in advance online. Tickets can be purchased at Pre-purchasing tickets minimizes the amount of contact and money exchange that needs to take place at tollbooths.

To make it easier for customers to purchase tickets online, WSF has made all of its fares available, including those that normally require in-person purchase and proof of eligibility. These include youth, senior, and disabled fares.

Can I get a refund for my unused travel?

While WSF is unable to extend the 90-day period for tickets and travel passes at this time, customers who are unable to use tickets or travel passes because of COVID-19 concerns may be eligible for a refund for the unused portion of their fare. All refund requests can be submitted online. Please note that it may take longer than the typical 2-3 weeks to process your request due to higher volumes.

Customers with monthly ReValue passes who have curtailed their travel should cancel their account to avoid future payments. Multi-ride ReValue pass users should suspend their accounts to stop payments and reactivate their account when they resume travel. Any remaining rides on either pass are still valid through the expiration date after cancelling or suspending the account.

During this time, no-show fees will also be waived on the Anacortes/San Juan Islands and Port Townsend/Coupeville reservation routes until further notice. If you are unable to travel using your reservation or have to cancel your reservation at the last minute, you will not be charged a no-show fee. While no-show fees will automatically be waived, we ask that you please continue to cancel reservations online or by phone at 206-464-6400 if you know that you will not be traveling. This helps WSF plan for and respond to ridership needs.

Will the customer service call center remain open?

The WSF call center will operate with limited service beginning Monday, March 23, when agents will begin working remotely based on COVID-19 health recommendations. However, agents will not have the ability to take credit card numbers over the phone, so they will not be able to make reservations or assist customers with ticket purchases.

Customers can still call 206-464-6400 to speak with an agent or receive automated schedule and fare information. However, vehicle reservations will need to be made, changed or cancelled online. Refund requests can also be submitted online, and customers are highly encouraged to do so. Customers may also experience longer than normal hold times depending on call volumes.

Why do I have to hand over my ticket at the tollbooth?

Unfortunately, wireless or hands-free ticket scanning is not available at all of our terminals, so it would be very difficult for staff to completely avoid handling money or transit passes. Other times, the ticket may be positioned in a way that makes it difficult for a scanner to reach it. The CDC urges people to practice good personal hygiene, especially hand-washing and using hand sanitizer, as the best defense.

How can I practice social distancing onboard a ferry?

On top of maintaining good hygiene habits and washing your hands, we encourage passengers to follow health officials’ recommendations for social distancing when possible. There are several options for ferry riders to maintain a healthy amount of separation from fellow passengers:

Will international travel resume between Anacortes and Sidney, B.C. with the opening of spring season on March 29?

No. The start of international service to Sidney, B.C. has been delayed. At this time, service between Anacortes and B.C. is suspended until April 26.
* Please note that this does not affect domestic service. WSF will continue to make its regularly scheduled domestic stops in the San Juan Islands.

Reservations on sailings to Sidney through April 25 will be automatically canceled. Customers can make new vehicle reservations for dates after April 25, though please be advised that this date is subject to change.

* An earlier notification erroneously stated the date was April 28. WSF’s crewing and sailing schedules reset every Sunday, which falls on April 26.

Are the galleys open on the boats?

All galleys on Washington State Ferries will be closed until further notice in an effort to protect the health and safety of employees and customers. Food vendors at the Anacortes terminal will also be closed. However, vending machines will still be available.

Can I still schedule a memorial, fundraiser or have my organization’s posters placed on a ferry?

WSF is temporarily suspending all memorial and fundraising activities at its facilities until further notice to better protect our employees and customers. Memorials and fundraisers scheduled through April 26 will be rescheduled for a later date, and we will be contacting affected customers.

We apologize for the inconvenience and will resume these programs as soon as we are able.